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Lifestyle Server

The Concours Club

This is a Contract position in Opa-Locka, FL posted December 13, 2020.

Job DescriptionLifestyle ServerSummary/Objective:The Lifestyle Server is responsible for meeting the needs and expectations of members. This position must focus on flawless service to support the vision of The Concours Club. This includes a genuine interest, care, a willing attitude to help guests by going above and beyond to create exceptional memories of The Concours Club.Roles/Responsibilities:Actively listen and respond to members’/guests’ questions, concerns, and requests to resolve issues in a personalized manner, build trust to create “Members for Life”Welcome guests professionally and demonstrate warm, confident, and genuine first impressions as per TCC service standardsAssist members and their guests on-site with complaints, complications, or problems in a helpful manner and follow up to ensure satisfactionEngage members in conversation regarding their stay, club services, and area attractions/offeringsMeet members needs in clubhouse, pitlane, and restaurantRespond to guest requests for special arrangements or services (e.g., transportation, reservations, purchases) by planning or identifying appropriate providersUphold luxury hospitality standards and superb guest serviceCooperate, assist, and communicate effectively with other team members to provide prompt service to the guestHave strong knowledge of club software operating systemsMust verify and adjust billing daily before the guest leaves the clubHave the ability to aid retail space when neededMust have the ability to shift into serving or bartending roleInput and update member information into software operating systemsDisplay strong knowledge of food and beverage menusHave the ability to ask key questions to better guide each member’s dining experienceAccurately input food and beverage orders in point of sale system and ensure items are delivered in a timely mannerPerform opening/closing clubhouse duties according to The Concours Club standards proceduresReport anything out of the ordinary to supervisor(s)Light cleaning, resetting locker rooms and laundry will be requiredSkills & Qualification Requirements Proven experience in a service role in the hospitality industryAt least 1 year of experience in an upscale or luxury settingRestaurant service or bartending experience preferredBilingual speakers preferredPassion for automobiles/motorsportsStrong ability to multitask and time managementPolite and confident with a great deal of patienceAbility to verbally communicate in a professional and effective mannerHigh School Diploma requiredBachelor’s Degree in hospitality of relevant field is a plusMust be 18 years of age or olderMust be proficient with technological systemsWork EnvironmentThis job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress.Physical DemandsThe Lifestyle Server must have the ability to stand for long periods of time, bend, reach, and carry 25+ pounds.Position Type/Expected Hours of Work This is a part-time position that may have the potential to become a full-time role at the discretion of management. The Lifestyle Serveris expected to work an alternating schedule, including nights, weekends, and holidays. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.